Account Issues

I can’t sign in

Symptom: Login fails or you see an error after entering your credentials.

  1. Confirm you are signing in at the correct URL: exam.tools (production) or examtools.dev / sandbox.examtools.org (sandbox). These are separate systems with separate accounts.
  2. If you forgot your password, go to exam.tools/reset to reset it.
  3. If you just created your account, check your inbox for a verification email and confirm your address before signing in.

My callsign isn’t being recognized

Symptom: ExamTools can’t find your callsign in FCC records, or it shows the wrong name.

  1. Confirm your callsign is correct and currently active with the FCC. Check at wireless2.fcc.gov/UlsApp/UlsSearch/searchLicense.jsp.
  2. If you recently changed callsigns, FCC records may take a few days to update. Try again in 24–48 hours.
  3. If you believe the FCC record is wrong, contact the FCC directly.

My VEC accreditation isn’t showing up

VEC accreditation is applied to your account automatically — you do not enter it yourself. If it is missing or expired, contact your VEC directly. Neither ExamTools nor the support team can add or update your accreditation on your behalf.

“Your account is verified, but you have no known VE credentials” — Your callsign is confirmed but ExamTools has no accreditation on file for you. Contact your VEC to verify your status.

“Your account is verified, but the only VE credentials we know about have expired” — Your accreditation has lapsed. Contact your VEC to renew.

My signature isn’t saving

  1. Make sure you are drawing the signature inside the signature box, not outside it.
  2. Try a different browser. Signature capture can occasionally fail in older browsers.
  3. If using a touchscreen, try using a stylus or switching to a mouse on a desktop browser.