If you can’t resolve an issue with the troubleshooting guides, the ExamTools community and support team are available to help.
Community support
The primary support channel is the VE Discord Chat Server. Experienced team leads and ExamTools developers participate there regularly.
File a support ticket
For issues that need direct attention, file a helpdesk ticket at support@examtools.org.
Report a bug
Report bugs on the VE Discord server or via a support ticket at support@examtools.org.
Report a documentation issue
Open an issue or pull request at github.com/HamStudy/examtools-docs.
Before asking for help
Include the following information in your support request to get a faster answer:
- Your callsign
- The URL you were on when the problem occurred
- A description of what you expected to happen and what actually happened
- Your browser and operating system (e.g., Chrome on Windows 11)
- Any error message you saw — a screenshot is ideal